Return And Refund Policy

Hassle-Free Returns Within 30 Days

At Fair Fine London, your satisfaction is our priority. If your purchase doesn't meet your expectations, we’re here to help with a smooth and straightforward return process.

Our Return Policy

Return Period
You may return your items within 30 days from the date of delivery.

Item Condition
Returned items must be unused, in original condition, and sent back in their original packaging, including all tags and accessories.

Simple Process
We strive to make returns as seamless as possible. Our customer support team is always available to guide you through each step.

Return Shipping Costs

If the Item is Faulty
Returns for items that are defective, incorrect, or damaged during shipping are free of charge. We will cover all associated return costs.

Steps to Initiate a Return

Get in Touch
Please email us at support@fairfinelondon.com with your order number and a brief explanation of your return request.

Prepare Your Item
Carefully repackage the product in its original packaging, including any accessories, documentation, or tags.

Ship the Package
Follow the instructions in the return authorization email to send your parcel back via the appropriate shipping provider.

Processing Your Refund

Inspection and Approval
Once we receive your return, we’ll conduct a quality check to confirm that it meets our return guidelines.

Issuing the Refund
Upon approval, we’ll process your refund. Depending on your financial institution, the amount will typically reflect in your account within 7 business days.

Need an Exchange?

Looking to exchange your item? We're happy to assist. Just reach out to us and we’ll arrange the exchange as quickly and easily as possible.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned for hygienic reasons, such as:

Opened or used skincare products, creams, or serums;

Items that have been unsealed after delivery;

Products marked as final sale or non-returnable at the time of purchase;

Gift cards or promotional items.

Contact information:

Fair Fine London is operated by NAGTOM DIGITAL SERVICES LLP, a company registered in the United Kingdom.

Email: support@fairfinelondon.com
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Contact Form: Click Here
Customer Service Hours: Monday - Friday 8:00 AM - 4:00 PM (EST)
Response Time: We aim to respond within 1 business day.