FAQ
Fair & Fine London – Frequently Asked Questions (FAQ)
What types of products does Fair & Fine London offer?
Fair & Fine London specialises in high-quality skincare products designed to improve skin health, hydration, and overall appearance. Our range includes cleansers, toners, serums, moisturisers, sunscreens, exfoliators, and targeted treatments formulated for all skin types, including sensitive, oily, dry, and combination skin.
Are Fair & Fine London products dermatologically tested?
Yes. All Fair & Fine London products are developed in compliance with dermatological safety standards and undergo quality assurance testing to ensure they are safe, effective, and suitable for daily use.
Are your products cruelty-free and vegan?
Fair & Fine London does not conduct or commission animal testing on any of its products. Many of our items are vegan-friendly, meaning they do not contain any animal-derived ingredients. Please refer to each product description for details.
Are Fair & Fine London products safe for sensitive skin?
Yes. Many of our formulations are developed specifically for sensitive skin and are free from harsh chemicals, artificial fragrances, and alcohol. However, we recommend performing a patch test before using any new skincare product.
How should I perform a patch test?
Apply a small amount of the product to a discreet area of skin, such as the inside of your wrist or behind your ear. Wait 24 hours to check for any signs of irritation or allergic reaction. If any discomfort occurs, discontinue use immediately.
How do I place an order on the website?
To make a purchase, simply browse our catalogue, select the desired product, and click “Add to Cart.” Once you have finished shopping, proceed to checkout and follow the on-screen instructions to complete your payment and delivery information.
Which payment methods do you accept?
We accept the following secure payment options:
All major credit and debit cards – Visa, MasterCard, American Express, Discover, and others supported by our payment processor.
PayPal – Pay quickly and securely using your PayPal account.
Shop Pay – A fast and secure checkout option provided by Shopify.
Can I modify or cancel my order after placing it?
Once an order has been confirmed, it enters our fulfilment process and may not be modified or cancelled. However, if your order has not yet been dispatched, please contact our support team immediately at support@fairfinelondon.com to request assistance.
How long does delivery take?
Processing: 3–5 business days.
Our standard delivery timeframe is approximately 6–12 business days. Please note that unforeseen delays may occur due to customs clearance or logistical circumstances beyond our control.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and instructions on how to monitor your shipment status.
What should I do if I receive a damaged or incorrect item?
We take every precaution to ensure your products arrive in perfect condition. In the rare event of a damaged or incorrect order, please contact our support team within 7 days of receipt at fairfinelondon@gmail.com with your order number and photographic evidence. We will provide instructions for exchange or refund.
Do you offer refunds or returns?
Yes. Refunds and returns are available in accordance with our Refund Policy. Products must be unopened, unused, and returned in their original packaging within 30 days of receipt. For detailed guidance, please contact support@fairfinelondon.com. Once we receive the product in perfect condition, we will issue a refund within 7 business days, using the original payment method.
Can I return used products?
For hygiene and safety reasons, we are unable to accept returns of opened or used skincare products unless they are defective or were delivered incorrectly.
Do you ship internationally?
Currently, Fair & Fine London delivers exclusively within the United Kingdom. We are working to expand our shipping network to other regions in the near future.
Are there customs fees or import duties?
Orders shipped within the United Kingdom are not subject to customs duties. If you are ordering from outside the UK in the future, additional import charges may apply depending on your country’s regulations.
Is my personal data protected when shopping on Fair & Fine London?
Absolutely. Fair & Fine London fully complies with the UK Data Protection Act and the General Data Protection Regulation (GDPR). Your personal information is processed securely and will never be shared with third parties without consent.
Do you offer discounts or promotions?
From time to time, Fair & Fine London may offer seasonal discounts or promotional offers. To stay informed, visit our homepage regularly or subscribe to our newsletter for updates.
Contact information:
Fair Fine London is operated by NAGTOM DIGITAL SERVICES LLP, a company registered in the United Kingdom.
Email: support@fairfinelondon.com
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Contact Form: Click Here
Customer Service Hours: Monday - Friday 8:00 AM - 4:00 PM (EST)
Response Time: We aim to respond within 1 business day.